TERMS AND CONDITIONS
ORDERS
The website allows a person (“user”) to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out. A replica can be painted, but it will not be the same as the original.
A purchasing contract (“sale”) between the user and Artzen by Antoinette shall be complete only once a user has placed an order and the payment has been processed fully, meaning Artzen by Antoinette has received and accepted the payment. Artzen by Antoinette reserves the right to cancel any order.
PAYMENT
If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect, etc. the purchase will not be successful. The above is dependent on the product being available.
For EFT payments kindly note the following detail:
1. You have 12 hours to pay and send us proof of payment.
2. If you don’t pay in time, we’ll cancel the order on your behalf.
3. Orders placed after hours, on weekends or public holidays will be processed the following business day.
If you have any issues with payment, please contact Antoinette on 082 851 0328
AVAILABILITY
If it happens that Artzen by Antoinette is unable to fulfill any order at the advertised price because the stock is sold out or unavailable, Artzen by Antoinette will let you know and you’ll be entitled to a reimbursement for the rand value you have paid for such product.
TERMINATION OF SUSPECTED FRAUDULENT ORDERS
Artzen by Antoinette reserves the right to cancel or refuse to fulfill any order that it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral program incentives. On occasion, you may be may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Artzen by Antoinette may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours).
In the event of a fraudulent purchase being placed on Artzen by Antoinette, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Artzen by Antoinette does not process refunds for orders suspected of fraud. Artzen by Antoinette does not accept cheque payments
RETURNS AND REFUNDS
DEFECTIVE ITEMS, RETURNS, AND REIMBURSEMENT
If you are dissatisfied with your purchase due to a defect, incorrect product received, or other reason, you may return it to Artzen by Antoinette within 5 days of delivery. You will either receive a refund or Artzen by Antoinette credit or have the product repaired or replaced, depending on the situation.
You may contact Artzen by Antoinette through this page Customer Query in regards to any returns or refunds.
COOLING OFF (CANCELLATION POLICY)
Before an order is dispatched, customers are eligible to cancel their order at no charge to them, provided the items they are canceling are not made to order or on-demand items. These items may incur a cancellation charge.
You are allowed to cancel your order within 3 days of being placed if the order has not already been dispatched.
Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by contacting support at: antoinette@artzen.co.za or calling 082 851 0328.
Cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery, you have 5 working days to return eligible items in your order for exchange or refund with no re-stocking fee. After this 5 working day period, Artzen by Antoinette reserves the right to refuse a return or exchange.
REFUNDS
Refunds are offered in the original method of payment or a credit Artzen by Antoinette wallet. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.
RETURNS AND EXCHANGES
In accordance with the Electronic Communications and Transactions Act Artzen by Antoinette offers a 5-day return /refund policy on correctly supplied non-defective goods. In the event that the customer elects to return the goods and claim an exchange or refund, goods must be returned to our premises in their original protective packaging, and in their original, unused condition. The cost of the return of the goods shall be for the customer’s account. Products eligible for return or exchange may be refunded into your original method of payment.
ERRORS AND OMISSIONS EXCEPTED (E&OE)
While every care is exercised, Artzen by Antoinette shall not be liable for errors on this website (artzen.co.za); including the mispositioning of any advertisement or the wrong pricing of products. Should a case such as this
occur, Artzen by Antoinette has the right to amend the error without effect. Customers who view an incorrect ad or price do not have the right to make any claim.
SERVICE DISRUPTION
Artzen by Antoinette reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this
may cause data loss. Artzen by Antoinette cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures. We recommend that you browse with Google Chrome, Safari or Firefox.
INTELLECTUAL PROPERTY
Artzen by Antoinette and participating vendors retain all copyright and other rights to services, as well as listings, information, images, videos, and databases (the “Property Protection”). A modification, reproduction,
publication, disclosure to third parties and/or exploitation of the protected property without the prior written consent is expressly prohibited by Artzen by Antoinette.
TERMINATION/CANCELLATION OF ORDERS
Artzen by Antoinette reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives. On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Artzen by Antoinette may also refuse to refund you on the basis of transaction being suspected as fraudulent – you may then initiate a chargeback process from your bank if you wish to receive a refund.
CHANGES IN GENERAL CONDITIONS
Artzen by Antoinette reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T’s & C’s every time you transact on our website. We reserve the right to ban any individual uploader or website domain from using our services for any reason.
SHIPPING POLICY
1. Artzen by Antoinette is an online retailer and delivers nationwide. We do not allow for order collections. The service we offer is a door-to-door service. This means that the shipment is delivered to the address, not the person. I.e. if the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc.
2. Artzen by Antoinette cannot ship to P.O. boxes, farms or rural areas.
3. It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
4. All goods in transit are insured.
5. You can track your orders with the tracking number provided in your orders dispatch confirmation email.
6. Shipping categories are offered to you on checkout based on your delivery area code. Artzen by Antoinette will from time to time offer promotional shipping rates, for example free delivery for certain products.
7. Artzen by Antoinette reserves the right to amend shipping costs at any time.
RETURNS
RETURN MERCHANDISE AUTHORIZATION
You have 2 working days upon receipt of your order to contact Artzen by Antoinette for a refund.
We aim to process your return request within 3 days. Should you have any queries please contact us at antoinette@artzen.co.za Please refer to the break-down below to preview return policies for certain products.
FINAL SALE ITEMS
Final sale items may not be returned for an exchange or refund.
SHIPPING AND HANDLING
Shipping and handling charges are not refundable unless an order has arrived damaged, faulty, incorrect or missing. The Client Concierge team will use their discretion to evaluate whether a refund for shipping and handling may be waivered.
CONTACTING US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Artzen by Antoinette
38 Collison Street, Manaba Beach, KZN, 4276
Cell: 082 851 0328